*Returns are accepted within 30 days of confirmed delivery and must arrive to us in perfect condition. Shipping charges will not be refunded, and return shipment costs are the responsibility of the customer. If you would like to request a return, please email us here first before sending back your item(s).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or your order number.
There are certain situations where only partial refunds are granted (if applicable)
- Item with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
*We do not accept returns for apparel or face masks/neck gaiters, but we will replace items that are defective.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
We only replace items if they are defective or damaged. If your item is damaged due to shipment, please save the original packaging materials and send photos of your damaged order here within 30 days of confirmed delivery. We do not offer exchanges for neck gaiters and apparel items ordered in the wrong size.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.